Frequently Asked Questions

Size and fit

How do I choose my size?

Measure your bust, underbust, waist and hips in centimetres, then consider both the Size Guide and the fit note on the product page.

What if I am between two sizes?

Follow the fit note for the product first. For standard pilot fits, consider the larger size if you prefer a more relaxed feel.

Can I order the top and bottom in different sizes?

Yes. Bikini tops and bottoms are sold separately, so you can choose each size and colour independently.

Where can I find the size guide?

Open it from the size link on any product page or visit the Size Guide.

Product and fabric

Where can I find the fabric composition?

Each product page lists its specific composition under Material.

How should I care for my swimwear?

Follow the product care note. As a general rule, hand wash in cold water, do not wring and dry flat in the shade.

Will chlorine or sunscreen affect the fabric?

Rinse after swimming in chlorinated or salt water. Prolonged contact with sunscreen or oil may affect colour and elasticity.

Is the product lined or padded?

Lining and removable or fixed padding are described on each product page and may vary by style.

Shipping

Standard shipping is ₺149 and the free-shipping threshold is ₺4.000. The carrier is [SHIPPING CARRIER] and the estimated delivery time is [DELIVERY TIME]. Tracking details are shared when your order ships.

Right of withdrawal and returns

Send your withdrawal notice within 14 days of delivery, quoting your order number, to hello@kukaisland.com or through the return channel on the site. For easier proof of notice, withdrawal requests are not accepted by phone. Current return-shipping responsibility: [PARTY RESPONSIBLE FOR RETURN SHIPPING COSTS].

If you need a different size, use your right of withdrawal and place a new order.

Hijyen koruma bandı çıkarılmış, kullanılmış, yıkanmış, parfüm, krem veya deodorant kokusu bulunan, lekelenmiş ya da yeniden satılabilir niteliğini kaybetmiş bikini ve mayo ürünlerinde iade ve değişim kabul edilmez. Ayıplı ürünlerde tüketicinin kanuni hakları saklıdır. Ürünü hijyen bandını sökmeden, iç çamaşırınızın üzerinden deneyebilirsiniz.

Payment

You can use the card methods shown at checkout. Instalment options depend on your bank and iyzico and appear during payment. Kuka Island does not store card data; it is processed by the payment provider’s secure infrastructure.

Orders

Track your order with your order number and email address on the Order Tracking page. You may contact support to request cancellation before preparation begins.